VACATION RENTAL TERMS AND CONDITIONS
By submitting a reservation, making payment, electronically signing any document, clicking an acceptance box, accepting a quote, or occupying a property managed by Great American Vacations (also known as “Company”), the Lead Guest acknowledges that he or she has read, understands, and agrees to be legally bound by these Terms and Conditions on behalf of all occupants, visitors, invitees, and members of the reservation party.
1. RESERVATION AND BOOKING PROCEDURE
All reservations are subject to acceptance by the Company. Submission of a reservation request does not guarantee acceptance. The Company reserves the right to refuse, cancel, or terminate any reservation prior to occupancy at its sole discretion. A completed Rental Agreement, valid government-issued photo identification, and any additional verification requested by the Company may be required before arrival instructions, gate codes, lockbox codes, or door codes are released. The Company reserves the right to cancel any reservation if fraudulent information, false identification, payment disputes, chargeback activity, or material misrepresentations are discovered.
The Lead Guest must be at least twenty-five (25) years of age and must remain in occupancy throughout the reservation.
The Lead Guest shall be responsible for ensuring that all occupants and visitors comply with these Terms and Conditions.
The Lead Guest shall remain primarily responsible for all payments, fees, taxes, damages, penalties, fines, chargebacks, attorney fees, collection costs, and obligations arising from the reservation.
2. PAYMENT TERMS
Accepted forms of payment include credit card, check, money order, or any payment method approved by the Company.
For reservations made more than forty (40) days prior to arrival: A non-refundable deposit of $200.00 is due at booking. Remaining balance is due thirty-five (35) days prior to arrival.
Reservations made within thirty-five (35) days of arrival require payment in full at the time of booking.
If payment is not received by the due date, the Company may: Charge the balance due to the credit card on file; cancel the reservation; retain any deposits already paid.
Returned checks are subject to a $25.00 fee plus any bank charges incurred.
Guests authorize the Company to charge payment methods on file for unpaid balances, authorized fees, damages, fines, penalties, chargebacks, collection costs, HOA fines, excessive cleaning, smoking remediation, pet remediation, and other charges authorized under this Agreement.
3. CONFIRMATION
Guests will receive confirmation by email.
Guests are responsible for reviewing all reservation details including: Property booked, dates of stay, occupancy, pricing, fees.
Failure to review the confirmation does not relieve the Guest from responsibility for reservation details.
4. CANCELLATION POLICY
All cancellations must be submitted in writing via email.
More Than 35 Days Before Arrival-Refund of monies paid less the non-refundable $200 reservation deposit.
35 Days or Less Before Arrival-No refunds.
Reservations Made Within 35 Days-Non-refundable.
Reservation modifications are not guaranteed and may be approved or denied at the Companies’ sole discretion.
Approved modifications may be subject to: Rate changes, administrative fees, availability restrictions, minimum stay requirements.
No refunds shall be provided for: Early departures, late arrivals, unused nights, unused pool heat, unused amenities, unused resort facilities, flight cancellations, transportation disruptions, personal circumstances, any unused portion of the reservation.
5. TRAVEL INSURANCE
Our company strongly recommends purchasing travel insurance and medical insurance.
Failure to purchase travel insurance shall not create any refund obligation on the part of the Company.
Guests are responsible for protecting themselves against cancellation, interruption, illness, weather events, transportation disruptions, travel delays, and other unforeseen circumstances.
6. RATES
Rates are subject to change without notice.
The Company, at its sole discretion, may raise or lower the rates of any property at any time without notice.
Once a reservation has been confirmed, the Guest is locked into the agreed-upon rate.
If rates decrease after a reservation has been confirmed, no refund, credit, adjustment, or price matching will be provided.
If rates increase after a reservation has been confirmed, the Company will honor the confirmed reservation rate.
Discounts, promotional pricing, last-minute specials, and special offers may be offered periodically and are reflected in the pricing displayed for eligible properties.
Promotional pricing, discounts, and special offers apply only to new reservations and may not be applied retroactively to existing reservations.
Guests may not switch properties, modify reservations, cancel and rebook, or otherwise attempt to obtain a lower promotional rate after a reservation has been confirmed.
The Company reserves the right to discontinue, modify, or restrict any promotion at any time without notice.
7. SECURITY DEPOSIT AND DAMAGE AUTHORIZATION
The Company may place a security deposit authorization hold, damage authorization, or preauthorization on the Guest's payment method.
The Lead Guest shall be financially responsible for all loss, damage, excessive cleaning, missing items, misuse, negligence, violations of house rules, unauthorized occupancy, or other costs caused by the Guest, members of the Guest's party, visitors, invitees, service providers engaged by the Guest, or pets.
Charges may include, but are not limited to: Structural damage, furniture damage, appliance damage, electronics damage, excessive cleaning, smoking remediation, pet remediation, missing inventory, locksmith services, plumbing repairs, pool equipment repairs, HVAC repairs, utility overages, unauthorized alterations to property systems, HOA fines, community fines, parking fines, towing charges, service call charges.
The Guest authorizes the Company and/or the designated property manager to charge any payment method on file for such damages and associated administrative costs.
If damages exceed any security deposit or authorization amount, the Lead Guest remains responsible for the full balance and agrees to reimburse such costs within seven (7) days of demand.
8. DAMAGE PROTECTION PLAN
When you arrive at the home, please inspect the property for damages and missing items.
Guests must contact the local management office within twenty-four (24) hours of arrival to report any damages, missing inventory, maintenance concerns, cleanliness concerns, pest concerns, safety concerns, or property deficiencies.
Failure to report such issues within twenty-four (24) hours shall create a presumption that the condition occurred during the Guest's stay and may result in charges to the Guest.
After departure, the property will be inspected by the onsite management company. Any damage discovered during the post-departure inspection may be charged to the Guest.
The Damage Protection Plan for a non-refundable fee of $149.00 provides coverage for accidental damages up to $500.00 and may include: Carpet stains, wall marks, broken dishes, damaged towels, minor accidental damages.
The Damage Protection Plan does not cover: Theft, missing inventory, gross negligence, intentional damage, reckless conduct, unauthorized occupancy, smoking damage, pet damage, violations of these Terms and Conditions.
Guests must report any damage that occurs during the stay. Failure to report damage may void Damage Protection Plan coverage.
9. CHECK-IN AND CHECK-OUT
Check-In begins at 4:00 PM unless otherwise specified.
Check-Out is no later than 10:00 AM.
Unauthorized late departures may result in: A charge of $50.00 per fifteen-minute interval; and/or additional nightly rental charges. Guests must comply with all checkout procedures outlined in the Guest Handbook or departure instructions. Failure to complete required checkout procedures may result in additional cleaning or service fees.
10. OCCUPANCY REQUIREMENTS
Only registered guests listed on the reservation may occupy the property.
Maximum occupancy limits are strictly enforced and are based upon licensing requirements, fire codes, insurance requirements, HOA restrictions, and local regulations.
At no time may the number of occupants exceed the published maximum occupancy for the property.
Visitors, friends, relatives, and unregistered guests count toward occupancy limits.
The Lead Guest must remain at the property for the duration of the reservation.
Subletting, assigning, transferring, reselling, or sharing occupancy rights is strictly prohibited.
Violation of occupancy limits may result in: Immediate termination of occupancy, eviction without refund, additional charges, loss of future booking privileges.
11. RESIDENTIAL USE ONLY
The property is licensed, zoned, and intended solely for transient residential vacation rental use.
The property may not be used for: Parties, weddings, receptions, events, business meetings, commercial activities, professional photography, commercial filming, social media productions, influencer events, advertising productions, gatherings exceeding occupancy limits, any non-residential purpose. Unless specifically approved in writing by the Company.
Guests shall be solely responsible for any fines, penalties, legal fees, damages, HOA violations, governmental fines, or costs arising from unauthorized use of the property.
12. PROPERTY RULES, GOOD NEIGHBOR POLICY, AND PROPERTY CONDITIONS
Linens and towels are provided in the home for Guest use during the stay.
Starter supplies of toiletries and household products may be provided for the first night only. Guests are responsible for purchasing additional supplies required during their stay.
All homes are non-smoking.
Smoking, vaping, and use of electronic smoking devices inside the property are strictly prohibited.
A minimum fee of $350.00 plus any additional cleaning, deodorization, remediation, damage, or administrative costs shall be charged if evidence of smoking is found.
Guests shall not flush any items down toilets other than toilet paper and human waste.
This includes, but is not limited to: Paper towels, baby wipes, disinfecting wipes, cotton balls, cotton swabs, feminine hygiene products, diapers, plastic products, wrappers.
Any plumbing service call, blockage removal, repair, or related costs resulting from misuse shall be charged to the Guest.
Running the air conditioning while exterior doors or windows are open may cause the HVAC system to malfunction or freeze.
Guests shall keep doors and windows closed while air conditioning is operating. Air conditioning unit must not be set below 72 degrees as freezing of the unit can occur.
Any service call, repair, or replacement costs resulting from misuse shall be charged to the Guest.
Guests acknowledge that vacation homes are located within residential communities.
Guests agree to: Respect neighbors, control noise levels, properly dispose of trash, follow parking regulations, follow community rules, avoid disruptive conduct.
Noise disturbances shall be avoided, especially during evening, nighttime, and early morning hours.
Underage drinking is strictly prohibited and will not be tolerated.
If underage drinking is discovered, Head For Orlando reserves the right to notify local law enforcement authorities and immediately terminate occupancy without refund.
Florida's climate naturally contains insects, pests, reptiles, wildlife, and similar environmental conditions.
Properties receive routine pest-control treatments; however, Head For Orlando cannot guarantee that insects, pests, ants, mosquitoes, flies, spiders, palmetto bugs, lizards, geckos, or similar wildlife will never be present.
The presence of insects, pests, reptiles, or wildlife shall not constitute grounds for cancellation, relocation, refund, compensation, or breach of this Agreement.
Guests must notify management immediately if pest concerns arise during their stay.
Disruptive behavior, nuisance conduct, excessive noise, unlawful activity, or conduct that interferes with neighboring properties may result in immediate eviction without refund.
13. SMOKING, PETS, AND SERVICE ANIMALS
All properties managed by the Company are non-smoking properties.
Smoking, vaping, use of e-cigarettes, cigars, pipes, marijuana, or any other smoking device is prohibited inside the property, garage, pool enclosure, lanai, screened area, balconies, patios, and any area where smoking is prohibited by HOA, resort, or community regulations.
Violation of the smoking policy shall result in a minimum charge of $350.00 plus any additional costs associated with: Odor removal, air purification, upholstery cleaning, carpet cleaning, linen replacement, HVAC cleaning, property restoration
Pets are prohibited unless specifically approved in writing by the Company prior to arrival.
Unauthorized pets shall result in: Immediate removal of the animal, additional cleaning fees, damage charge, possible eviction without refund
Service animals must comply with all applicable laws and documentation requirements. Guests must notify the Company prior to arrival if a service animal will be accompanying them.
Guests remain financially responsible for all damage caused by animals.
14. COMMUNITY, HOA, AND RESORT RULES
Guests agree to comply with all HOA, resort, condominium, community, clubhouse, parking, trash disposal, amenity, and neighborhood rules.
Community rules may change without notice and may be enforced by homeowners associations, management companies, security personnel, local authorities, or other governing entities.
Guests are responsible for all fines, penalties, towing fees, administrative fees, damages, assessments, or costs resulting from violations of community regulations.
Some properties are located within communities whose amenities are owned, controlled, or operated by third parties including HOAs, resort associations, or management companies.
These amenities may be unavailable due to: Maintenance, Repairs, Renovations, HOA decisions, Weather, Safety concerns, Staffing shortages, Operational issues, Government regulations.
Resort Amenities Disclaimer: Access to resort amenities is subject to the policies, rules, fees, availability, and operating schedules established by the resort and may change without notice. Some amenities may require an additional fee, reservation, waiver, or registration. We are not responsible for amenity closures, restrictions, maintenance, policy changes, or newly imposed fees, and no refunds or compensation will be provided for such changes.
At the time of reservation, the Lead Guest must provide the names of any potential driver in the party. This list is given to the security team at the resort and allows entry into the neighborhood. Refunds will not be given if there are difficulties entering the community.
The Company shall not be liable for amenity closures, interruptions, limitations, or reduced access and no refunds, credits, compensation, or relocation shall be provided due to such closures.
15. PROPERTY CONDITION REPORTING AND COMPLAINT PROCEDURES
Guests must inspect the property immediately upon arrival.
Any complaint, concern, maintenance issue, cleanliness concern, pest concern, damage claim, missing inventory, safety concern, operational issue, or property deficiency must be reported immediately and no later than twenty-four (24) hours after arrival.
The Company and the onsite management company must be given a reasonable opportunity to investigate and correct reported issues.
Complaints reported after checkout may not be eligible for consideration, compensation, reimbursement, refund, or corrective action.
Failure to report concerns during occupancy will constitute a waiver of claims relating to those concerns.
Guests acknowledge that the Company cannot resolve issues that are first reported after departure.
The Company shall not be responsible for, and is hereby released and discharged by the Guest, all occupants, and visitors from any liability arising from the acts, omissions, negligence, delays, interruptions, or failures of third parties, including but not limited to airlines, airports, rental car companies, transportation providers, towing companies, attractions, tour operators, utility providers, internet providers, and other service providers. The Company shall further not be liable for any loss of enjoyment, inconvenience, delay, disruption, or damages resulting from adverse weather conditions, travel interruptions, schedule changes, cancellations, or actions taken by any third party.
The Company is not responsible for and is hereby irrevocably released by you and all guests or visitors from liability for, and shall not be liable in respect of, force majeure, a legal term that refers to "unavoidable catastrophes that interrupt the expected course of events.", loss or changes caused by acts of God, strikes, fire, flood, closure of airports, terrorism, weather conditions, war, riots, government orders, pandemics, travel bans, or any other event beyond its control, including any inconvenience caused by construction/building work in the local area.
If a reserved property becomes unavailable due to unforeseen circumstances, including but not limited to maintenance issues, safety concerns, property damage, owner restrictions, or a homeowner's decision to withdraw or reject the reservation, the Company reserves the right to offer the Guest a comparable replacement property of equal or greater value. If the replacement property is of greater value, additional charges may apply. If a suitable replacement property is not available, the Companies’ sole obligation shall be to provide a refund of amounts paid for the reservation.
The Company shall not be responsible for, and is hereby released and discharged by the Guest, all occupants, and visitors from any liability arising from the failure, interruption, malfunction, breakdown, or temporary unavailability of equipment, appliances, utilities, services, or amenities within the property, regardless of the cause. This includes, but is not limited to, air conditioning systems, heating systems, refrigerators, appliances, televisions, internet service, Wi-Fi service, cable service, pool equipment, spa equipment, plumbing systems, bed bugs, electrical systems, and other property features or services.
In the event of such a failure or interruption, the Company and/or its designated management company will make reasonable efforts, in good faith, to investigate, repair, replace, or restore the affected equipment or service as promptly as circumstances reasonably permit. Such efforts shall not constitute an admission of liability or a waiver of any limitation of liability contained in this Agreement.
16. INVENTORY AND PROPERTY CONTENTS
Guests are responsible for all furnishings, appliances, electronics, décor, linens, towels, kitchen equipment, recreational equipment, and inventory items located within the property.
Inventory items may not be removed from the property.
Guests shall be responsible for any missing, damaged, destroyed, altered, or stolen inventory items identified during occupancy or during the post-departure inspection.
Charges may include: Replacement cost, Shipping cost, Administrative fees, Labor costs, Installation costs, Repair costs
Any missing inventory identified during post-departure inspection shall be charged to the Lead Guest.
17. PROPERTY ACCESS
The Company, property owners, management companies, contractors, maintenance personnel, inspectors, pest-control providers, utility providers, security personnel, and authorized representatives reserve the right to enter the property at reasonable times for: Emergencies, Repairs, Maintenance, Inspections, Safety concerns, Compliance verification, Property protection, Investigation of complaints, Utility services, Pest-control treatment
Emergency access may occur without prior notice.
Guests shall not deny access when reasonably required for maintenance, repairs, inspections, emergencies, or protection of the property.
18. POOL, SPA, AND WATER SAFETY
Swimming pools and spas present inherent risks and may be dangerous. There is no lifeguard on duty. Guests use all pools, spas, water features, and recreational facilities entirely at their own risk. Children must be always supervised by a responsible adult while using pool or spa facilities. Guests are responsible for monitoring all members of their party and visitors around water. Glass containers, bottles, breakable items, and hazardous materials are prohibited in pool and spa areas. Bubble bath products, soaps, chemicals, oils, or other foreign substances shall not be added to pools or spas.
The spa is not a stand-alone hot tub or Jacuzzi and is not designed to operate at temperatures significantly higher than the swimming pool. Guests shall not adjust, modify, tamper with, or otherwise alter the pool heater controls, pool equipment, or temperature settings in an attempt to increase the temperature of the pool or spa. If the designated management company determines that the pool heater controls have been adjusted or tampered with by the Guest or any member of the Guest's party, the Guest shall be responsible for reimbursing the property owner for any excess utility costs, service charges, repairs, or damages resulting from such actions.
The Company shall not be liable for injuries, accidents, drowning, death, illness, or damages arising from the use of pools, spas, water features, or recreational facilities.
19. POOL SAFETY DEVICES
Pool alarms, safety gates, safety fences, safety nets, door alarms, and window alarms are critical life-safety devices and may be required under Florida law.
Guests shall not: Disable, Remove, Disconnect, Tamper with, Bypass, Alter Interfere with any pool safety device.
If a safety device is not functioning properly upon arrival, Guests must immediately notify the Company.
Any tampering with pool safety devices may result in: Immediate eviction without refund, A minimum administrative fee of $5,000.00, Repair costs, Replacement costs, Inspection costs, administrative costs, Legal fees, Additional damages
20. POOL HEAT
Pool heat must be requested in advance and additional fees apply.
Pool heat will automatically shut off if outdoor temperatures fall below approximately 55 degrees Fahrenheit.
Property Management cannot override this safety precaution because doing so may damage pool equipment.
No refunds will be provided if pool heat is unavailable due to weather-related shutdowns.
Pool heat is generally maintained between approximately 83°F and 87°F.
If the pool temperature is within this range, no adjustments will be made based solely upon personal preference.
The pool heat pump generally operates approximately eight (8) to ten (10) hours per day.
If pool heat is requested on the day of arrival or after arrival, a $35.00 service call fee may apply in addition to pool heat charges.
Guests acknowledge that it may take twenty-four (24) to forty-eight (48) hours for the pool to reach its target temperature and that pool heat charges begin when activation occurs.
Pool heat may only be activated during normal business hours.
If pool heat is not functioning properly, Guests must notify onsite management during normal business hours.
If onsite management confirms that pool heat equipment is malfunctioning, pool heat refunds may be provided only for the specific period during which the equipment was confirmed to be non-operational.
No pool heat refunds will be issued for complaints reported after checkout.
Refund requests will only be considered if the issue was reported during the stay and management was given an opportunity to inspect and correct the problem.
21. PROPERTY DAMAGE, LOSS, AND GUEST RESPONSIBILITY
The Lead Guest shall be responsible for all loss, damage, destruction, theft, misuse, negligence, excessive cleaning, unauthorized alterations, missing inventory, and violations of these Terms and Conditions occurring during the reservation period.
Any loss or damage incurred to the property during the Guest's stay shall be reimbursed by the Lead Guest.
If damage costs exceed any security deposit, damage authorization, or Damage Protection Plan coverage, the Lead Guest shall remain fully responsible for the remaining balance.
Guests shall be responsible for all costs arising from misuse of the property's systems, including but not limited to: HVAC systems, Pool equipment, Pool heaters, Pool valves, Plumbing systems, Irrigation systems, Security systems, Utility systems
Some examples of, but not limited to, guest damages that will be billed to the guest include: HVAC freeze-ups caused by doors or windows being left open, Pool equipment damage caused by tampering, Locksmith charges resulting from lost keys, Plumbing charges caused by improper items being flushed, Excessive cleaning charges, Unauthorized pet remediation, Smoking remediation, Removal of unauthorized occupants
The property owner and the Company reserve all rights to pursue recovery of damages, attorney fees, court costs, collection costs, expert witness fees, and other legal remedies available under applicable law.
22. INDEMNIFICATION
The Lead Guest, on behalf of himself or herself and all occupants, visitors, invitees, and members of the reservation party, agrees to indemnify, defend, and hold harmless Great American Vacations, property owners, management companies, affiliates, officers, directors, employees, contractors, agents, representatives, successors, and assigns from and against any and all: Claims, Demands, Causes of action, Lawsuits, Judgments, Damages, Penalties, Fines, Liabilities, Losses, Costs, Expenses, Attorney fees, Court costs, Expert witness fee. Arising from: Occupancy of the property, Use of the property, Use of community amenities, Actions of Guests, occupants, or visitors, Property damage, Personal injury, Death, Violations of law, Violations of HOA regulations, Violations of these Terms and Conditions.
These obligations shall survive checkout, cancellation, expiration, or termination of the reservation.
23. CHARGEBACKS AND PAYMENT DISPUTES
Guests agree not to initiate chargebacks, payment reversals, payment disputes, or similar claims for charges authorized under this Agreement.
If a chargeback or payment dispute is initiated and the Company prevails, the Guest agrees to reimburse the Company for all: Attorney fees, Collection costs, Merchant fees, Chargeback fees, Administrative expenses, Court costs, Expert witness fees, Interest charges, Collection agency fees, Costs of enforcement
The Guest acknowledges that the booking confirmation, signed rental agreement, payment authorization, occupancy of the property, and acceptance of services constitute evidence of authorization for charges permitted under this Agreement.
24. ATTORNEY FEES, GOVERNING LAW, VENUE, JURY TRIAL WAIVER, AND CLAIM LIMITATIONS
This Agreement shall be governed by and construed in accordance with the laws of the State of Florida.
Exclusive venue and jurisdiction for any dispute arising from or relating to this Agreement shall be located in the state or federal courts situated in the county where the vacation rental property is located.
The prevailing party in any action, proceeding, arbitration, mediation, collection matter, or dispute arising from this Agreement shall be entitled to recover all reasonable: Attorney fees, Court costs, Collection costs, Administrative costs, Expert witness fees, Litigation expenses
TO THE FULLEST EXTENT PERMITTED BY LAW, THE PARTIES KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, CLAIM, COUNTERCLAIM, OR DISPUTE ARISING OUT OF OR RELATING TO THIS AGREEMENT.
Any claim, cause of action, dispute, lawsuit, or proceeding arising out of or relating to this Agreement, occupancy of the property, use of the property, or services provided by the Company must be commenced within forty-five (45) days after the event giving rise to the claim occurred.
Any claim not commenced within forty-five (45) days shall be forever barred.
25. ELECTRONIC SIGNATURES AND PAYMENT AUTHORIZATION
Electronic signatures, electronic acceptance, online reservations, online checkboxes, email approvals, electronic communications, and electronic acknowledgements shall constitute legally binding acceptance of this Agreement.
The Guest authorizes the Company to charge any payment method provided for: Rental charges, Taxes, Fees, Damages, Fines, HOA assessments, Smoking remediation, Pet remediation, Cleaning charges, Chargeback costs, Collection costs, Attorney fees, Other authorized charges arising under this Agreement
This authorization shall survive checkout and remain effective until all obligations arising from the reservation have been fully satisfied.
26. NO ORAL MODIFICATIONS AND NO WAIVER
No verbal statement, promise, representation, waiver, modification, amendment, or agreement shall alter, amend, modify, or waive any provision of this Agreement.
Any amendment, modification, waiver, or exception must be in writing and signed by an authorized representative of the Company.
The failure of the company to enforce any provision of this Agreement shall not be deemed a waiver of that provision or any other provision.
A waiver on one occasion shall not constitute a waiver on any future occasion.
27. ENTIRE AGREEMENT, SURVIVAL, AND SEVERABILITY
These Terms and Conditions, the Rental Agreement, Property Listing, House Rules, Guest Handbook, reservation confirmation, payment authorization, and written communications from the Company constitute the entire agreement between the parties.
This Agreement supersedes all prior discussions, representations, negotiations, understandings, and agreements, whether oral or written.
All provisions relating to: Damages, Liability limitations, Indemnification, Chargebacks, Attorney fees, Collections, Governing law, Venue, Jury trial waiver, Payment authorization, Dispute resolution
Shall survive cancellation, expiration, checkout, termination of occupancy, or termination of the reservation.
If any provision of this Agreement is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
28. ZERO TOLERANCE POLICY
The Company maintains a zero-tolerance policy regarding certain violations of these Terms and Conditions.
Guests may be immediately required to vacate the property without refund if any of the following occur: Exceeding the maximum occupancy of the property, including visitors, friends, family members, or unregistered guests. Unauthorized pets or animals being brought onto the property unless approved service animal documentation has been provided in advance and accepted by the Company. Smoking, vaping, or use of electronic smoking devices inside the property. Careless, reckless, intentional, or negligent actions resulting in damage to the property. Underage drinking. Illegal drug use, possession, distribution, manufacturing, or related illegal activity. Excessive noise, nuisance behavior, parties, disturbances, or conduct affecting neighboring properties. The Lead Guest not remaining at the property throughout the reservation. Tampering with pool alarms, safety devices, security equipment, pool controls, HVAC systems, or other property systems. Violations of HOA rules, community regulations, resort regulations, or local laws. Immediate removal from the property shall not relieve the Guest of financial responsibility for the reservation, damages, fees, penalties, fines, attorney fees, or other charges authorized under this Agreement.
